According to John Tschohl of the Service Quality Institute, compliments and kind words indicate approval. Words of encouragement are great motivators that recognise us and encourage us to do better, and to be better.

Recognition is critical to motivation. We all need positive reinforcement for who we are and what we do. Recognition influences self-esteem, and self-esteem influences performance. When we feel good about ourselves, it affects what we do and how we do it.

All too often, however, the only time many employees get attention is when they make mistakes. What they really need is to feel that their contributions are noticed and recognised. Well-deserved praise, whether delivered vocally in person, by email, or by a personal, hand-written note, strengthens employees’ resolve to perform well and increases their loyalty to the company.

It also reduces employee turnover, which in turn reduces hiring and training costs. When you recognise, appreciate and motivate employees, they will stay with you. In order to motivate your employees, it’s critical that you recognise them and their achievements. To do that, take these four steps:

Be Specific

If you say, ‘You did a great job last week,’ that won’t cut it, it’s meaningless. Tell the employee exactly what he or she did that impressed you. Was the report turned in on time and without errors? Did the employee go out of his or her way to give you more than you had asked for?

Be Timely

Recognition delayed is recognition denied. In order to have the most impact, it’s critical that you compliment the employee immediately. If you wait even a week to do so, that employee more than likely will spend that time sulking about your lack of praise.

Be Genuine

Create a personal connection with the employee. Call employees by name and be enthusiastic about what you are saying. Anything you say to that employee will also have a greater impact if you do it in front of other employees.

Be Sincere

You also must be sincere in what you say. Accompany your words with a smile and a handshake. If you come across as insincere, whatever you have said has lost its lustre. Rather than looking for what employees are doing wrong, look for what they are doing right. You might be surprised at how productive and loyal they will become when you recognise them and praise them.

Most companies over-value money as a motivator. Money will get people through the doors of your company to work for you, but it won’t keep them there. Even if you want to give an employee a raise, you must first get approval from your superiors. On the other hand, recognition costs you and your company nothing while it motivates employees to stay with you and to do the best job possible.

If you can make the simple act of recognition and praise a part of your everyday routine, you will create an environment of loyal employees who are ready and willing to bat for the team and who work to improve everyone’s level of performance.

SERVICE QUALITY INSTITUTE
https://johntschohl.com/