Exhibitors will be on hand to answer questions and provide insights on how to optimise your business offerings, as well as offer advice about new industry developments and opportunities at the Sign Africa Cape Town Expo, taking place from 3-4 May at the CTICC. Visitors will have the opportunity to meet with industry-leading companies, who […]
John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player. Basketball courts were a hotbed of excitement in the United States during March Madness as 68 men’s college basketball teams competed for the national championship in seven rounds of a single-elimination tournament. By the time the […]
Peter Bragg, EMEA Sustainability and Government Affairs Director, Canon, outlines how working towards the United Nations Sustainable Development Goals (SDGs) can provide direction for businesses. Set up by the United Nations General Assembly with an ambitious target of changing the narrative across the world of sustainability by 2030, the SDGs target a range of topics from […]
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most organisations is top management’s lack of a service strategy. They fail to realise the strategic opportunity on how to use superior service as a vehicle to build market share and market […]
Rentoza promoted their subscription services that allow businesses to manage their capital expenditure at the Graphics, Print and Sign Expo, which took place from 14-16 September at the Gallagher Convention Centre. ‘We’re Africa’s first subscription platform for hardware. We allow businesses to manage their capital expenditure by subscribing to the items they need as opposed […]
According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and they don’t trust customers. They think employees will ‘give away the store,’ and they think customers will take advantage of employees who are empowered. Most employees are also afraid of empowerment. […]
Uprint will demonstrate how its UPrint total solution can print full colour with brilliant whites on any item imaginable, be it stainless steel, sports balls, beer glasses, wood, pens, clothing, caps, bags, ceramics, plastic and many more items at the upcoming Sign Africa Cape Town Expo, taking place from 18-19 May 2022 at the CTICC, […]
Printing SA’s Business Networking Forum will feature renowned UCT Liberty Institute of Strategic Marketing gurus Paul Egan (director) and Dr James Lappeman (head of projects), who will be discussing the challenges for brands in the post Covid era. It will be held on 18 May 2022 during the Sign Africa Cape Town expo at the CTICC. The […]
John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones. Train them Give your employees what they need to do their jobs. There is nothing more frustrating than tackling a project when you don’t have what is necessary to successfully complete it. When you train your employees on [...]
SwissQprint shares five approaches and concepts based on sustainability that can be applied when assessing a large format printer. Purchasers of large format printer systems focus mainly on aspects such as productivity, possible applications or investment and profitability levels. However, sustainability is gaining ground as a criterion – not only due to corporate values, but also because it is increasingly seen [...]
