A Competitive Advantage Goes To Leaders That Get It Right

John Tschohl of the Service Quality Institute discusses leadership using four people who went through personal and financial difficulties but kept on looking forward to accomplishing their goals and making a difference. Their financial status is in the billions for each of them but, their goal was to ‘make a difference’ in people’s lives. Oracle […]

2020-01-20T09:18:26+02:00Jan 10th, 2020|

Success Is Staring You Right In The Face

President and founder of the Service Quality Institute John Tschohl says even the most successful companies are in constant competition for business. What sets them apart often boils down to one factor: outstanding customer service. This article appears in Sign Africa Journal. Most firms in the world believe they provide awesome service. They are addicted […]

2019-03-25T09:36:36+02:00Mar 20th, 2019|