Making Empowered Decisions

John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is the following: ‘you are empowered to take care of the customer as long as it fits into the rules and policies we have’. But for empowerment to work, the employee must be willing to bend [...]

2021-06-21T08:42:34+02:00May 20th, 2021|

If The Customer Wins, Your Organisation Wins   

According to John Tschohl of the Service Quality Institute, when employees are empowered and given responsibility, they use their talents and skills to maximise the opportunities. Empowerment means every employee has to make fast decisions in favour of the customer. It’s important that we are honest and sincere in our efforts to service our customers. […]

2019-06-28T14:53:47+02:00Jun 28th, 2019|