Speed Helps Businesses To Attract And Retain Customers

John Tschohl of the Service Quality Institute writes that speed dramatically reduces the amount of time needed to complete a task by altering factors such as empowerment, the mindset of employees, and organisational policies and systems. Speed is one of the most strategic elements a company can use to attract and retain customers and to […]

2024-10-14T12:57:06+02:00October 4th, 2024|

Become Your Company’s Most Valuable Team Player

John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player. Basketball courts were a hotbed of excitement in the United States during March Madness as 68 men’s college basketball teams competed for the national championship in seven rounds of a single-elimination tournament. By the time the […]

2023-04-06T16:01:49+02:00April 4th, 2023|
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