Features Of A Relentless Service Culture Plan

John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most organisations is top management’s lack of a service strategy. They fail to realise the strategic opportunity on how to use superior service as a vehicle to build market share and market […]

2022-10-17T08:58:16+02:00Oct 7th, 2022|

The Values Of Employee Empowerment

According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and they don’t trust customers. They think employees will ‘give away the store,’ and they think customers will take advantage of employees who are empowered. Most employees are also afraid of empowerment. […]

2022-06-21T13:24:06+02:00Jun 14th, 2022|

Nine Ways A Company Can Maintain Staff Morale

John Tschohl, president and founder of the Service Quality Institute, discusses the steps to retain current employees and attract new ones. Train them Give your employees what they need to do their jobs. There is nothing more frustrating than tackling a project when you don’t have what is necessary to successfully complete it. When you train your employees on [...]

2022-01-31T10:21:41+02:00Jan 31st, 2022|
Go to Top