Combine Technology With Personal Communication For Great Customer Service

John Tschohl of the Service Quality Institute writes that when you use technology and add a personal touch, you will have a winning combination. The purpose of technology for businesses is to improve the customer experience, to make it easy for customers to do business with you. Ninety-eight percent of companies, however, do the opposite. […]

2024-03-07T10:21:35+02:00Mar 5th, 2024|

Implementing A Customer Service Strategy

According to John Tschohl of the Service Quality Institute, if you want to drive your business to great heights, you must have a service strategy. Strategy is a powerful tool you can use to gain market share and market dominance. When you develop a customer service strategy, you will crush your competition and grow the […]

2024-02-06T11:11:31+02:00Feb 6th, 2024|

Be Relentless In Providing Exceptional Customer Service

John Tschohl of the Service Quality Institute says being relentless is an obsession with providing exceptional service to your customers. It’s a propulsive, self-directed passion to continue to learn, improve and exceed expectations in everything you do. Much like breathing, it’s essential to your being, and it never stops. It’s a race without a finish […]

2024-01-12T13:39:44+02:00Jan 11th, 2024|

Four Steps To Motivate Employees

According to John Tschohl of the Service Quality Institute, compliments and kind words indicate approval. Words of encouragement are great motivators that recognise us and encourage us to do better, and to be better. Recognition is critical to motivation. We all need positive reinforcement for who we are and what we do. Recognition influences self-esteem, […]

2023-12-01T12:21:31+02:00Dec 1st, 2023|

Red Cherry Interactive Showcased Service Offerings

Red Cherry Interactive exhibited at the Sign Africa Expo, held from 13-15 September 2023 at Gallagher Convention Centre. Red Cherry is a 360 degree marketing company that also does printing, and it is a turnkey one-stop shop for activations, media and marketing strategy. Red Cherry was at the expo to promote its service offerings that […]

2023-10-16T10:54:43+02:00Oct 13th, 2023|

Graphix Supply World Reports Successful Launch Of New Mimaki DTF Printer

Graphix Supply World (GSW), the exclusive Mimaki distributor for Africa, reported numerous sales of the TxF150-75 during the Sign Africa Expo, which ran from 13-15 September at Gallagher Convention Centre. Mimaki’s new TxF Series, including the TxF150-75 and TxF300-75 models, are Mimaki’s first DTF printers. Packed with Mimaki technology, they have been designed to overcome the common ink ejection [...]

2023-10-03T11:37:29+02:00Oct 3rd, 2023|

Don’t Retain Poor Performing Employees

According to John Tschohl of the Service Quality Institute, retaining employees who perform poorly is expensive both financially and emotionally. It costs a lot of money to repair the damage they do. This includes the time it take to correct mistakes they’ve made, dealing with a significant number of customer complaints, creating friction, and in-fighting. […]

2023-06-05T11:28:40+02:00Jun 2nd, 2023|

Become Your Company’s Most Valuable Team Player

John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player. Basketball courts were a hotbed of excitement in the United States during March Madness as 68 men’s college basketball teams competed for the national championship in seven rounds of a single-elimination tournament. By the time the […]

2023-04-06T16:01:49+02:00Apr 4th, 2023|

STIXO Signage Supplies: An Advancing Reliable Signage Supplier

Since inception, STIXO Signage Supplies has always been on a mission to be a reliable and trustworthy supplier to the signage and construction industry, prioritising the importance of always being well stocked across all categories. They supply high quality products at competitive prices and endeavour to provide a first class service to all customers, local […]

2023-02-17T18:14:53+02:00Feb 17th, 2023|

Features Of A Relentless Service Culture Plan

John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most organisations is top management’s lack of a service strategy. They fail to realise the strategic opportunity on how to use superior service as a vehicle to build market share and market […]

2022-10-17T08:58:16+02:00Oct 7th, 2022|
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