John Tschohl of the Service Quality Institute outlines what is required to be your company’s most valuable team player. Basketball courts were a hotbed of excitement in the United States during March Madness as 68 men’s college basketball teams competed for the national championship in seven rounds of a single-elimination tournament. By the time the […]
According to Mustafa Okanovic, Senior Product Specialist, Mimaki Europe, as with any recurring investment, inks are an important factor to look at when investing in a printer or press, especially for large-scale operations. Not only do the recurring costs add up, but so do the CO2 emissions. In order to maximise profits and keep CO2 […]
Erebus Motorsport recently lifted the covers on the Coca-Cola livery that its muscular-looking Camaros would be wearing. Despite backing the Melbourne-based team since 2019, it’s something of a renaissance for Coca-Cola in amplifying its involvement by taking the naming-rights. The Supercars Championship in Australia could never be accused of lacking a sense of spectacle and […]
After drawing crowds at Printing United in Las Vegas last year, the Onset X3 HS will now make its debut at a European trade show. This extremely high-speed page-wide flatbed inkjet printer, running on new Agfa inks, and driven by Agfa’s Asanti workflow software, is capable of 24/7 printing on a wide variety of substrates […]
Jaymes Kine, writing for Massivit 3D, writes that in recent years, manufacturing giants like GE, Toyota and Siemens have been partnering with academia to advance the use of 3D printing, which is also known as additive manufacturing. By enabling the production of customised, complex and lightweight products on-demand, 3D printing has the potential to improve […]
According Pieter Machtelinckx, writing for Massive 3D, issues such as manufacturing feasibility and storage do not provide the whole story. The full potential of additive manufacturing, also called 3D printing, only becomes apparent when companies consider its effects on the entire supply chain, and ultimately its total cost of ownership (TCO) and the potential benefits of […]
According to Pieter Machtelinckx, writing for Massivit 3D, with the advent of additive manufacturing (better known as Additive Manufacturing or AM), this technology already allows suppliers to produce parts on demand, close to where the parts are needed. Spare parts for your machine fleet: either you have too many of them or too few. And […]
According to Pat McGrew, Analyst and Managing Director, McGrew Group, automation doesn’t replace the people in the shop or take their jobs; it allows businesses to refocus employees on higher value, more fulfilling tasks. It also makes it possible to have fewer people onsite and leverage the power of a global talent pool to grow […]
Laurel Brunner of the Verdigris Project writes that as much as we despise greenwashing, it could be argued that its every droplet can make a difference and eventually aid wider environmental awareness. So for this reason, we try not to sigh when we read yet another press release touting ideas for supporting a circular economy. […]
John Tschohl of the Service Quality Institute discusses what it takes to write a ‘relentless’ customer service plan. One of the major weaknesses of most organisations is top management’s lack of a service strategy. They fail to realise the strategic opportunity on how to use superior service as a vehicle to build market share and market […]
