According to John Tschohl from the Service Quality Institute, most executives and managers are afraid to empower their employees. They don’t trust employees, and they don’t trust customers. They think employees will ‘give away the store,’ and they think customers will take advantage of employees who are empowered. Most employees are also afraid of empowerment. […]
Printing SA’s Business Networking Forum will feature renowned UCT Liberty Institute of Strategic Marketing gurus Paul Egan (director) and Dr James Lappeman (head of projects), who will be discussing the challenges for brands in the post Covid era. It will be held on 18 May 2022 during the Sign Africa Cape Town expo at the CTICC. The […]
Signarama outlines four steps to consider when opening your own franchise store, including financial preparation, location research, staff reliability and sound marketing. Investing in your own franchise is an exciting business prospect, but it may also be overwhelming at first. To make the entire process of acquiring and opening your own store more manageable, it […]
