Making Empowered Decisions

John Tschohl of the Service Quality Institute writes that most CEO’s believe their employees are empowered. The description of empowerment for most companies is the following: ‘you are empowered to take care of the customer as long as it fits into the rules and policies we have’. But for empowerment to work, the employee must be willing to bend [...]

2021-06-21T08:42:34+02:00May 20th, 2021|

Printing SA Announces Printing Industry Training Courses

Many people disregard the importance of staff training in the printing industry, especially at the lower end of the company hierarchy. This, however, is where staff training can add the most benefit. By investing in and empowering staff, business owners do not only equip them with the skills necessary to carry out more duties around […]

2020-11-30T08:58:33+02:00Nov 27th, 2020|